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Access Services

What is Interlibrary Loan (ILL)?

Interlibrary Loan (ILL) is a service through which materials not owned by Holy Family University Library may be requested and obtained from other libraries. 

Holy Family University (HFU) students, faculty, and staff are eligible to use this service.  

Alumni and guest patrons are not eligible to use this service here at HFU.  We encourage you contact the ILL service at your home institution or local public library.

For questions about Interlibrary Loan, please visit the front desk of the main floor of the Library.

Telephone: 267-341-3315 


How do I request ILL materials?

  • Online - You may submit an online request here.
  • Through WorldCat Discovery, our online catalog, if a “Request Item” button is displayed, you may click on the button to access an ILL request form.  Complete the form and click “submit”.
  • In the EBSCOhost databases, where an Interlibrary Loan link is displayed, click on the link, complete the form, and click “submit”.
  • In writing / In person – Paper request forms are available at the Circulation Desk.

Please remember that the Library staff will gladly provide assistance with and answer your questions about the ILL service.

Additional ILL FAQs

What kind of materials can ILL provide?

  • BOOKS – Borrowed items are usually lent for 2 to 6 weeks, depending on the policy of the lending library.  Materials are sometimes designated for use in the library only.
  • ARTICLES – Copies of articles that are not available from the HFU library online or print collections are provided through ILL.
  • DISSERTATIONS / THESES – We can attempt to request these materials, however, they tend to have limited availability and many libraries do not lend them. Be sure to check the ProQuest database for any full-text access.
  • DVDs / CDs / VIDEOS (media) – Again, we will request these materials, however since some library policies still do not allow the lending of media, it may take longer to receive.

What material should NOT be requested on ILL?

  • Materials in our Library collection:  We cannot accept requests for materials that are owned by the HFU library.  This is in compliance with the National Interlibrary Loan Code and includes books which are on reserve, charged out to other users, or in non-circulating collections.  However, books which are lost may be requested on ILL.
  • Classroom textbooks:  We cannot accept requests for materials to be used as classroom textbooks.  These materials are often difficult to obtain for various reasons and the borrowing period will not cover usage for the whole semester.
  • eBooks:  EBooks not in our library collection cannot be requested through ILL since licensing for eBooks are specific to the purchasing library.

How long does it take to receive my materials?

ILL book/media loans usually take 5-7 business days to arrive.  Article copies usually arrive within 2-3 business days.  Receipt times can vary, so ILL requests should be placed well in advance of the due date of a major paper / assignment.

What is the fee for this service?

This is a free service, however, overdue ILL books will incur a $.10 per day fine.

How will I know when the material I have requested is received?

You will be notified by telephone or email (your HFU email is preferred) when your ILL material is received.  Book/media loans are to be picked up in the library at the Circulation Desk.  You may also check on the status of a pending ILL request by inquiry at the Interlibrary Loan Desk.

Please note that you are responsible for verifying the citation of each item requested by using a research database, a standard bibliography, a catalog, or an index.  You may also include a copy of your citation with your ILL request.  

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